Frequently Asked Questions
Plugin Shortcodes

Go to “Settings” –> “Tools” –> “Frontend Shortcodes”. Please note that each shortcode has specific parameters that must be provided.


You can use multiple shortcodes in the same page related to a specific knowledge base or different knowledge bases. The shortcode design settings and the relevant content will be based on the selected knowledge base.

Go to the “Knowledge Bases” menu. Each knowledge instance has a unique id which is displayed under the “ID” column.


Any shortcode used in any WordPress page will automatically include the required design settings (CSS) of the selected knowledge base instance and the relevant scripts (JS). 

Yes! That’s the default recommended option.

Each frontend view (e.g., Knowledge Base View, Tag View, FAQ View, Document View) has a default template to generate an HTML page with your theme header and footer.

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